Monday, December 10, 2012

How to Respond When Things Go Wrong – Part One


No business is ever safe, especially a small business. In today’s economy, a business can go under in a heartbeat and not always because of financial woes. For instance, employees could be injured, important information may be lost due to computer errors, or even a natural disaster can destroy your factory, office, or working space.

While it’s impossible to be prepared for every disaster, thinking ahead and having contingency plans is always a good idea. Being ready for the unexpected can help you keep your cool as well as your business. Here are some tips for planning for the worst:

1.     Figure out everything that could go wrong. This is important because it tests the vulnerability of your business. This goes well past simple things like time clock software being broken and encompasses things like mass computer failure or integral machine break-down. When looking at the risk assessment you should keep these things in mind:
·       List all the risks or threats your business can face.
·       Determine how vulnerable your business is to these threats.
·       Start prioritizing the threats.

2.     Develop a strong business plan. This will be known as an “EAP”, or Emergency Action Plan, which will help deal with everything you listed in step one. Sometimes these plans will be set by law and, at other times, you will be responsible for setting up the procedures. Here are some tips to help you through this step:
·       Write a clear written policy of your company’s chain of command.
·       List the people who are responsible for assessing risks to property and people.
·       Include instructions on how to shut down any equipment you may have.
·       Record facility evacuation procedures.
·       Include forms needed or procedures required to report any emergency.

With some forethought, you and your business can be ready for any number of incidents or accidents. While it is impossible to prepare for anything, having emergency protocol set can help deal with the unplanned incidents as well.

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